Refund and Cancellation Policy

Last updated: 9 November 2026

1. Introduction

At Exotic Print Cattery, we want every customer to have a clear and positive experience when enquiring about or purchasing a kitten.

This policy explains how cancellations, reservation payments and refund requests are handled.

Because kittens are living animals and reservations involve individual arrangements, customers should review the applicable terms before making a payment.

2. Kitten Reservations

A kitten enquiry does not constitute a confirmed reservation.

A reservation is confirmed only after Exotic Print Cattery has accepted the arrangement and communicated the relevant reservation conditions to the customer.

Any deposit amount, payment deadline and cancellation conditions will be disclosed before payment.

3. Customer Cancellations

If a customer wishes to cancel a reservation or purchase, they should contact us as soon as possible.

Refund eligibility will depend on:

  • The payment and reservation agreement.
  • Whether the kitten has already been transferred or delivered.
  • Any services or costs already incurred.
  • Applicable consumer protection laws.

Any cancellation charges must have been disclosed and agreed upon where legally required.

4. Refund Requests

Refund requests should be submitted through our official contact channels.

Please include:

  • Your full name.
  • Your contact email.
  • The kitten or reservation concerned.
  • Payment details or proof of payment.
  • The reason for requesting a refund.

We will review the request and communicate the outcome.

5. Health-Related Concerns

The health and welfare of our kittens are important to us.

If a kitten develops a health concern around the time of collection or delivery, please contact us promptly and seek veterinary assistance where necessary.

Please provide relevant veterinary documentation so that we can review the situation.

Any health guarantee or remedy will be handled according to the written agreement and applicable law.

6. Delivery and Transportation Issues

If delivery or transportation arrangements are delayed, interrupted or unsuccessful, please contact us.

We will review the circumstances and discuss an appropriate solution based on the agreed transportation arrangements and applicable legal requirements.

7. Refund Processing

Where a refund is approved, it will normally be returned through the original payment method where possible.

Processing times may depend on the payment provider or financial institution.

Any applicable refund timeframe will be communicated when the refund is approved.

8. Non-Refundable Payments

Any payment described as non-refundable must be clearly communicated and agreed upon before the payment is made.

This provision does not remove any refund rights that customers may have under applicable law.

9. Contact Us

For cancellation or refund enquiries, contact us:

Exotic Print Cattery

Website: https://exoticprintcattery.com

Please include your reservation or payment reference when contacting us.