Health Guarantee
At Exotic Print Cattery, the health and wellbeing of our kittens are important. We provide a written 30-day Health Guarantee to give new owners clear information about the health conditions covered and the steps to follow if a qualifying health concern is identified.
Our Health Guarantee covers three categories of conditions: infectious illnesses, congenital health conditions, and hereditary or genetic conditions. If a condition covered by the guarantee is confirmed by a licensed veterinarian and supported by a written veterinary report, the remedy offered by Exotic Print Cattery is a replacement kitten rather than a refund.
Our 30-Day Kitten Health Guarantee
Every kitten covered by our written guarantee has 30 days of protection under the agreed terms.
The guarantee covers the following three categories:
1. Infectious Illnesses
Infectious illnesses are conditions caused by organisms such as viruses, bacteria or parasites. These illnesses may be transmitted between animals or acquired through exposure to an infectious source.
If your kitten develops a suspected infectious illness during the guarantee period, seek veterinary advice and contact Exotic Print Cattery with the relevant veterinary documentation.
2. Congenital Health Conditions
Congenital conditions are health conditions that are present from birth, although they may not become noticeable until a kitten grows or develops.
A congenital condition may affect a kitten’s physical development, organ function or general health. A veterinarian must assess the suspected condition and provide a written report for it to be considered under the guarantee.
3. Hereditary and Genetic Conditions
Hereditary and genetic conditions are associated with inherited genetic characteristics. Some may be present from birth, while others may only become apparent later in a cat’s life.
If a hereditary or genetic condition is suspected, a licensed veterinarian must assess the kitten and provide written documentation supporting the diagnosis.
What Happens If a Covered Condition Is Confirmed?
If your veterinarian identifies a condition that may fall within our 30-day Health Guarantee, please contact Exotic Print Cattery and provide the written veterinary report.
The process is as follows:
- Arrange an examination with a licensed veterinarian.
- Obtain a written veterinary report explaining the diagnosed condition.
- Contact Exotic Print Cattery and provide the relevant documentation.
- The reported condition will be reviewed against the written Health Guarantee.
- If the condition is confirmed as covered under the guarantee, the remedy offered is a replacement kitten.
Our guarantee provides for a replacement kitten, not a refund. The applicable terms are set out in the written Health Guarantee provided to the buyer.
Veterinary Documentation
Written veterinary documentation is important because it helps establish the nature of a health concern and whether it falls within the conditions covered by the guarantee. If your kitten becomes unwell, seek advice from a licensed veterinarian. The Cornell Feline Health Center also provides reliable information about feline health and veterinary care.
Please retain relevant veterinary records, examination findings and diagnostic reports. Contact us with the documentation if you believe your kitten may have a condition covered by the guarantee.
Understanding the Written Guarantee
The written Health Guarantee explains the protection offered by Exotic Print Cattery and the conditions that apply.
Before purchasing a kitten, buyers should read the guarantee carefully and make sure they understand its duration, covered conditions and replacement arrangement.
If you have questions about the guarantee or need clarification before purchasing a kitten, please contact us.
For additional guidance when choosing a kitten, consult the TICA Pet Buyer’s Guide.
Frequently Asked Questions
How long does the Exotic Print Cattery Health Guarantee last?
Our written Health Guarantee lasts for 30 days.
What conditions are covered?
The guarantee covers infectious illnesses, congenital health conditions, and hereditary or genetic conditions, subject to the written terms.
Do I need a veterinary report?
Yes. A suspected covered condition must be confirmed by a licensed veterinarian and supported by a written veterinary report.
Does Exotic Print Cattery offer a refund?
No. The stated remedy for a confirmed condition covered by the guarantee is a replacement kitten rather than a refund.
Does the guarantee cover genetic conditions?
Yes. Hereditary and genetic conditions are included in the 30-day guarantee, subject to veterinary confirmation and the written terms.
What should I do if my kitten becomes unwell?
Arrange veterinary attention and contact Exotic Print Cattery if you believe the condition may fall within the guarantee. Keep the veterinary documentation so it can be reviewed.
Contact Exotic Print Cattery
If you are considering purchasing a Sphynx, Bengal or British Shorthair kitten and would like more information about our Health Guarantee, we welcome your enquiry.
Please read our Kitten Health & Veterinary Care page for additional information about kitten health and veterinary care, or visit our Kitten Enquiry page to contact us.
Exotic Print Cattery — supporting informed kitten ownership through clear written health guarantee terms.